Upon completion of the prescribed Marina Customer Service Training curriculum and meeting other qualifications as noted below, the participant will be awarded a certificate testifying to this accomplishment.
Qualifications: To earn this certificate, the candidate must complete all courses with a minimum of 70% passing grade on each of the tests following each course within a 24 months of the initial test score. Courses and tests may be re-taken.
To receive the certificate: E-mail firstname.lastname@example.org with Marina Customer Service Certificate request in the subject line and we will email your certificate to you. There is no additional charge to receive the certificate. The certificate will be emailed to you. Print in color on quality paper to create a certificate suitable for framing.
Marina Customer Service Training Curriculum
- Active Listening Skills
- Telephone Etiquette
- Business Email Etiquette
- Trust & Rapport Building
- Problem Solving
- Defusing Anger
- Stress Control
- Goal Setting
- Managing Customer Expectations
- Creating Customer Loyalty