Marina Customer Service Training Online - customer service training programs and courses, online, certification, web-based training

Marina Customer Service Training

Marina For boaters, the difference between a good marina experience and a great marina experience is Customer Service Excellence.

Gain repeat business and have your customers refer other boaters to your marina with employees trained and certified in Customer Service.

In this competitive business environment, stay ahead of the curve and have your slips and docks filled to capacity because your team can satisfactorily handle customer requests and situations with ease and skill.

Gain the recognition of having your team certified as customer service professionals.

Marina Customer Service Training provides front-line staff with observable "mission critical" skills training they need to tackle today's fast paced customer interactions on the dock and in the office.

Certification
You may earn the Certified Customer Service Professional designation by successfully completing the curriculum.

National Customer Service Week - October 1 - 5, 2012
Act now. Earn your certificate. Be recognized.
Select this link for more information

12 full months - 24/7/365 unlimited access to all courses and resources
Individual membership only $150.00
Buy Online Today

Mission Critical customer care skills taught in courses designed for both telephone and face-to-face interactions: These are self-paced courses therefore the time estimates range from an hour or two for many courses on up to 3 hours for others.These courses are taught in an interactive, engaging and easy to navigate format and are offered at a very low cost.

Active Listening Skills
Telephone Etiquette
Business Email Etiquette
Trust & Rapport Building
Problem Solving
Defusing Anger
Stress Control
Goal Setting
Managing Customer Expectations
Creating Customer Loyalty

See course descriptions by selecting this link or the "Course List" button (second from the top) on the left hand navigation bar.

Observable skills that provide measurable outcomes - view Client Quotes

Tests at the end of each module demonstrate knowledge gained
Test results are e-mailed to up to three people you designate
Transcripts are available during the 12 month term of membership

Job Aids for each course: Participants can access and print these valuable brief checklists and managers can use them to guide observation of the skills being used back on the job.

Coaching guide and Microsoft Power Points practice session slides with detail "how to" notes available for download online. There is no additional charge to access these support tools for qualified * individuals.

Practice the skill sets course by course in sequence and collectively use observation checklist job aids to identify areas needing improvement
Use online coaching guide to help your staff achieve unprecedented results

To qualify to access the coaching materials: You must be personally registered and complete the courses with a passing score. The staff you coach must also be registered to take the courses.

Highly interactive and engaging course designs. Learning activities include:

Smart Schools,
Drag and drop,
Practice sessions,
Listen and learn
Video clips
And other learning activities engage the learner for better results.

Note: All courses have learning activities but not all courses contain all learning activities listed here.

Be sure to visit our new companion e-learning site for Sales Professionals: www.LearnSellingOnline.com

MarinaCustomerServiceTraining.com is owned and operated by Sales Training International.

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